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Timothy Chin set one of Timothy Chin's replies as an official response to "Triggering Salesforce updates on custom events" in CustomWare

Timothy Chin replied on March 09, 2010 23:52 to the question "Triggering Salesforce updates on custom events" in CustomWare:

Hi Patrick,

After digging through the code, I released that indeed the Issue Assigned event was not coded. Sorry for the confusion above that I caused. I have also created https://greenhouse.customware.net/jir... to track this Improvement.

I have also created another issue @ https://greenhouse.customware.net/jir... to track the new feature request of the listener picking up on custom events.

Moving forward, the issues raised above will be followed up on those JIRA issues.

Cheers,
Timothy

Timothy Chin replied on March 09, 2010 03:58 to the question "Triggering Salesforce updates on custom events" in CustomWare:

Hi Patrick,

Unfortunately, we do not have this list. However, all of the JIRA system events has been covered.

The connector however does not cover custom events.

May I know if this is a feature is required by your organisation?

Cheers,
Timothy

Timothy Chin posted an update in CustomWare on March 08, 2010 07:27:

Connector for Salesforce.com and JIRA Version 3.0.9 Released

We are happy to announce that version 3.0.9 of our Connector for Salesforce.com & JIRA has been released. This release fixes a single bug where if the custom field does is not available in the project and issue type configuration.

For more information about this release, please read our Release Note @ http://bit.ly/c5Z0X1

Cheers,
Timothy

Timothy Chin replied on March 08, 2010 00:42 to the problem "duplicate comments being sync'd to JIRA from SFDC" in CustomWare:

Hi Tyler,

This seems very weird. May I know if we can schedule a Skype call? I have heard of this problem before but was never able to reproduce it. Can you please email me or my colleague at these email addresses to setup a meeting?

Emails: timothy dot chin at customware dot net, kelvin dot yap at customware dot net

Cheers,
Timothy

Timothy Chin set one of Timothy Chin's replies as an official response to "duplicate comments being sync'd to JIRA from SFDC" in CustomWare

Timothy Chin replied on March 04, 2010 23:37 to the problem "duplicate comments being sync'd to JIRA from SFDC" in CustomWare:

Hi Tyler,

To avoid duplicate of comments, please add the Salesforce.com Comment Map custom field in JIRA. This serves as a holder to make sure that the comments are not duplicated.

Cheers,
Timothy

Timothy Chin set one of Timothy Chin's replies as an official response to "How to authenticate read-only access to Salesforce from Jira?" in CustomWare

Timothy Chin set one of Timothy Chin's replies as an official response to "Searching for Jira tickets before filing Jira tickets?" in CustomWare

Timothy Chin posted an update in CustomWare on March 02, 2010 07:45:

Release of CustomWare's Connector for SFDC to JIRA Plugin Version 4.0.5

We at CustomWare are proud to announce that the version 4.0.5 of our Connector for SFDC to JIRA is release.

This version of the plugin for JIRA has a couple of improvements done to it. It also fixes 2 bugs found in the previous versions of the plugin. For more information about the release, please read the Release Notes here - http://bit.ly/9f7xNe

Cheers,
Timothy

Timothy Chin asked a question in Get Satisfaction on March 01, 2010 03:22:

Are the search widgets working?

I've placed the search widget on a simple html page and tried a search but returns no results..

Timothy Chin replied on March 01, 2010 02:38 to the question "Searching for Jira tickets before filing Jira tickets?" in CustomWare:

Hi John,

As the plugin does not provide you with such features, you may try this as a workaround.

1. Create a button that will execute a VisualForce page to open JIRA's Issue Navigator page.
2. Get the VisualForce page to update the case (e.g. custom field as a flag on whether the user has searched through JIRA or not).
3. Allow users to create JIRA issues from Salesforce.com based on the flag.

In addition, you make use of the Salesforce.com Ajax Toolkit (http://bit.ly/9IHJsb) to enhance the features that you want to create.

Documentation for VisualForce - http://bit.ly/aNFBn0

Hope this helps.

Cheers,
Timothy

Timothy Chin replied to "How to authenticate read-only access to Salesforce from Jira?", but it was removed. see the change log

Timothy Chin replied on March 01, 2010 01:38 to the question "How to authenticate read-only access to Salesforce from Jira?" in CustomWare:

Hi John,

Unfortunately, the plugin does not support SSO at the moment.

After searching through Salesforce.com documentation (depends on your Salesforce.com license), you can assign profiles to certain users. Each profile can contain different restrictions and permissions. By default, Salesforce.com should come with a Read Only profile which you can assign to your developers.

Hope this helps.

Cheer,
Timothy

Timothy Chin replied on February 26, 2010 23:51 to the update "Release of CustomWare's Connector for SFDC to JIRA Plugin Version 4.0.4" in CustomWare:

Hi John,

This should be the proper link to the release notes for 4.0.4 - http://bit.ly/doPUBQ

Timothy Chin set one of Timothy Chin's replies as an official response to "Integrating SF with Multiple JIRA project types: Error" in CustomWare

Timothy Chin replied on February 25, 2010 09:44 to the problem "Integrating SF with Multiple JIRA project types: Error" in CustomWare:

Hi,

This has been discovered as a bug and has been reported & fixed here @ https://greenhouse.customware.net/jir....

Cheers,
Timothy

Timothy Chin replied on February 25, 2010 00:14 to the problem "Integrating SF with Multiple JIRA project types: Error" in CustomWare:

Hi Robert,

I just got your data and am replicating it in a development environment to test out your settings.

Cheers,
Timothy

Timothy Chin replied on February 24, 2010 01:38 to the problem "Integrating SF with Multiple JIRA project types: Error" in CustomWare:

Hi Robert,

Do you mind emailing my email (timothy dot chin at customware dot net) with your email? GetSatisfaction does not allow me to view your email address. I would like to create an issue from your at our Issue Tracker @ http://bit.ly/aJEURm. Alternatively, you can create an issue yourself directly at our Issue Tracker.

Cheers,
Timothy

Timothy Chin posted an update in CustomWare on February 10, 2010 23:50:

Release of CustomWare's Connector for SFDC to JIRA Plugin Version 4.0.4

CustomWare is proud to announce that we have released version 4.0.4 of our Connector for Salesforce.com to JIRA plugin. By allowing our users to direct access to our forums via the plugin itself, we are bringing our users and CustomWare closer together whether the user has a question, problem or an opinion. This release also adds additional improvements over the existing features and also fixes a few bugs which were found in the previous releases.

Please click here for our Release Notes.